After ranking high in both a satisfaction survey and a charging survey from J.D. Power last year, Tesla’s electric vehicles (EVs) are following up with high satisfaction ratings from their customers, according to results from a new survey.
The Tesla Model 3 topped J.D. Power’s EV satisfaction survey for the second year in a row, with the company’s Model Y in a close second, followed by its Model S sedan.
Among considerations for customers, range still ranks at the top with 87 percent of mass-market vehicle owners calling it the main reason for purchasing a specific EV.
Senior Director of Global Automotive at J.D. Power Brent Gruber emphasized that most who go beyond their comfort zones to purchase an EV do end up being satisfied with their decision.
In a statement, Gruber said, “We know from our research that many consumers have concerns during the purchase consideration process with aspects like battery range and vehicle charging.” Gruber continued, “However, once someone has purchased a BEV, they’re pretty much hooked.”
In the satisfaction surveys, the Model 3 landed a 777-point score out of a possible 1,000, with the Model Y landing second in the premium BEV category with 770 points.
The Tesla Model S garnered a score of 756, also ranking well in the premium battery electric vehicle (BEV) category. The Audi e-tron was fourth with a score of 718.
Also performing well in customer satisfaction was the Kia Niro crossover EV, which landed a top score of 744 in the mass market BEV segment, followed by the Mustang Mach-E, Nissan Leaf and Hyundai Kona EV.
