Tesla has once again claimed the top spot in J.D. Power’s annual U.S. Electric Vehicle Experience (EVX) Public Charging Study, marking its fifth straight win since the rankings began in 2021. The 2025 edition of the survey shows America’s EV charging network is becoming more reliable overall, with only 14% of EV drivers reporting an unsuccessful charging visit — down from 19% last year and the lowest rate since tracking started.
Tesla’s Supercharger network led all DC fast charging providers with a score of 709 out of 1,000, comfortably above the segment average of 654. However, that figure represents a 22-point drop from 2024, which J.D. Power attributes to the influx of non-Tesla owners now using the network through the company’s NACS expansion. While Tesla drivers enjoy tightly integrated hardware, software, and payment systems, non-Tesla drivers — who often pay more — reported lower satisfaction, particularly on charging costs.
Among other ranked networks, Red E placed second with 668 points, followed by ChargePoint (619), Electrify America (601), and EVgo (579). Blink trailed the pack with 501 points. Rivian’s Adventure Network, Ford Charge, and Mercedes-Benz Charging Network matched Tesla’s satisfaction score but were excluded from the rankings due to their smaller footprint.
Image: J.D. Power
Tesla also topped the Level 2 charging category with its Destination Charging network scoring 661, ahead of the segment average of 607. The win adds to Tesla’s history of J.D. Power accolades, including recognition for EV home charging experience and EV mobile app quality.
While network reliability has improved, satisfaction with charging costs is falling, with prices emerging as a growing pain point for both Level 2 and DC fast charging users. The study’s takeaway is clear: speed isn’t everything — reliability, ease of use, and affordability will be key as EV adoption grows.
