Tesla appears to be now charging a ‘Reschedule Fee’ for customers that need to make service appointment changes within 24 hours.
According to a screenshot shared by Zack (@BLKMDL3), the message in the Tesla app reads, “your appointment is within 24 hours. If you reschedule, you will be charged a $100 fee.” Options are to reschedule your service appointment or keep it.
“Totally disagree with this new policy from Tesla, it is not like they have a lack of work- crazy demand for service visits so if I rescheduled it’s not like they won’t have anything to do. Not throwing away $100 for a in-warranty trim piece,” said Zack.
It seems that there are enough people cancelling or changing appointments within 24 hours of service dates and times, for Tesla to implement such a policy. Others chimed in on Zack’s thread about their negative Tesla customer service experiences and also said the fee was unjust, while other said it makes sense to penalize those that constantly change appointments at the last minute.
What do you think? Should Tesla charge a ‘Reschedule Fee’, or is that too much?
