Tesla App Shows Extended Warranty Add-On for Model 3 in Canada, But It’s Wonky

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It appears Tesla has launched its Extended Service Agreement for the Model 3, expanding the extended warranty service option beyond legacy Model S and Model X vehicles from 2012-2020.

Screenshots of the Extended Service Agreement for the Model 3 was shared on Facebook by Adnan S., located in Ontario. The in-app upgrade appeared for his Model 3 and is showing a price from $7,700 CAD.

The description of the ESA in screenshots shared by Adnan appear to be from Tesla China, as Chinese text is included and a roadside assistance number for Tesla’s Xian-Jinye Service center in China.

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A few other Tesla owners responded to Adnan’s post on Facebook, confirming they were also able to see the extended warranty option in the Tesla mobile app. But many are seeing an error when trying to click the ‘Tesla ESA’ option, which showed up in the latest version of the company’s app.

The ‘purchasing rules’ state if a Model 3’s vehicle delivery days “are less than 3 years / the driving mileage is less than 70,000 kilometers,” the warranty can be purchased.

The screenshot text also is full of spelling errors, suggesting this launch may not be official at this point in time.

Product Introduction

Tesla extended warranty service is effective from the date of expiration of your vehicle’s limited warranty period, covering necessary maintenance or parts replacement caused by the quality problems of materials or manufacturing processes of parts produced or provided by Tesla under normal conditions of use within the extended service period or extended service mileage you choose (whichever comes first), However, it does not include other specified items such as the power battery and drive unit of the vehicle (the specific exclusions are subject to the terms and conditions of the vehicle extended service agreement signed).

Tesla extended warranty service is designed to provide you with longer-term guarantee services:

  • Tesla professional technicians are responsible for the maintenance
  • After meeting certain conditions, it can be transferred with the car to add value to your car
  • 延长保修期可选, 乐事更长久的保修服努

Purchasing Rules

  • If the vehicle delivery days are less than 3 years / the driving mileage is less than 70000 kilometers, thecorresponding extended warranty service can be purchased according to the vehicle delivery days;

  • If the vehicle delivery days are greater than or equal to 3 years and less than 4 years / the driving mileage is greater than or equal to 70000 kilometers and less than 80000 kilometers, the extended warranty service can be purchased from the offline service center;

  • The vehicle is Tesla offcial used car / Tesla Feet car. On the premise that the vehicle delivery days are lessthan 4 years / the driving mileage is less than 80000 kilometers, you can purchase extended warrantyservices from the offline service center;

  • The vehicle delivery days are greater than or equal to 4 years / the ODO METERS is greater than or equal to 80000 kilometers, and the extended warranty service cannot be purchased temporarily.

The fine print at the bottom reads, “If you have bought an Extended Service Agreement from a Service Center, please do not purchase this again. Contact Tesla Customer Support at 400-910-0707 for additional assistance.

Tesla’s extended warranty option is available for the legacy Model S and Model X, priced from $3,200 CAD, with two or four-year extended service agreement options.

“The Extended Service Agreement covers the repair or replacement necessary to correct defects in the materials or workmanship of most parts manufactured or supplied by Tesla during the coverage period, excluding the lithium-ion battery and drive unit, which have their own separate warranty. Coverage is based upon the purchased agreement option and takes effect on the date that your original New Vehicle Limited Warranty expires,” is how Tesla describes the add-on for Model S and Model X.

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Tesla says “you may purchase the Extended Service Agreement no later than 30 days or 1,600 km past the expiration of your New Vehicle Limited Warranty.”

The Tesla mobile app was recently updated to show the max kilometres that can be driven for its Basic, Battery and Drive Unit limited warranty.

It’s unclear if Tesla accidentally launched the ESA for the Model 3 in Canada prematurely or not, but let us know if you’re seeing the option in the Tesla app, by sharing your findings in the comments below.

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