According to CNBC, Tesla has refunded some U.S. customers that were double-billed for new car purchases last month.
“Six customers in California and North Carolina who spoke with and shared records with CNBC found that their refunds took about a week to come through after they initially complained to Elon Musk’s electric car company,” reports CNBC.
Refunds were deposited on or before April 1, plus overdraft fees incurred by customers due to the duplicate charges.
Tesla this week also apologized to these customers this week in an email, while also giving them $200 in online store credit. The $200 credit must be used in a single transaction, explained Tesla, and said it would expire on January 30, 2022. Tesla Tequila was one of the items excluded from purchases with credit.
California-based Tesla customer Clark Peterson said, “While happy to have the whole situation sorted, I still feel that the response time was inadequate. It took days before Tesla had any kind of response, and they were holding our significant funds the whole time. And it took them five minutes to take those funds from our account.”
Getting double-charged for a car purchase would definitely be a shocker. Glad Tesla fixed this, but it should have been done sooner. The extra $200 in online store credit is a nice touch to try to make things right.