Tesla has quietly introduced a new customer-friendly policy that automatically extends active subscriptions and free trials whenever a vehicle spends more than one business day in service (via Not a Tesla App).
Following the change, appointment reminder notifications from Tesla now include a note stating: “If your repair requires more than one business day, any active subscriptions or free trials will be extended accordingly.”
For Tesla owners, that means no more losing paid subscription time or missing out on limited trial periods while their cars are in for repairs or maintenance. The update applies whether or not a loaner vehicle is provided, offering added peace of mind during service delays.
This move comes shortly after Tesla rolled out Live Activities for service appointments on iPhone last month, allowing owners to track their vehicle’s repair status directly from the lock screen. It’s another step in Tesla’s ongoing effort to make the ownership and service experience more seamless and transparent.
The new policy covers all of Tesla’s active monthly subscription services, including:
However, it does not extend coverage for Tesla’s Extended Service Plans.
Over the past few months, Tesla has been steadily expanding its subscription lineup. The company introduced monthly windshield protection in June, followed by monthly extended warranty subscriptions. Tesla also debuted monthly wheel and tire protection plans in August. Most recently, the company launched monthly FSD subscriptions in Australia and New Zealand earlier this month.
While the policy may seem minor, it underscores Tesla’s unique ability to integrate customer service features directly through software updates and automation. Traditional automakers often rely on manual processes or dealer discretion for similar cases, but Tesla’s end-to-end digital system allows it to apply solutions instantly and consistently.
By automatically pausing and extending subscriptions during service downtime, Tesla is streamlining yet another aspect of ownership — and once again highlighting the advantage of its vertically integrated, software-driven approach.
